- Logistics
- Mobile Apps
- 2025
Real-time tracking for 200+ delivery riders across Lagos
A rider app and dispatch console for medical supply delivery across Lagos.
Operating blind across Lagos traffic
MedRoute delivers medicines and lab samples to over 300 pharmacies and clinics. Dispatchers tracked riders by phone call, and customers had no idea when deliveries would arrive.
Missed or late drops meant spoiled samples and unhappy clients. The team needed to see every rider live and react before a delivery failed.
Built for weak signal
Riders lose network under bridges and in traffic for minutes at a time. Every feature had to keep working offline and sync the moment signal returned.
An offline-first rider app and live dispatch console
We built a rider app for Android and iOS, a web console for dispatchers, and automatic WhatsApp updates for customers.
- 1
Offline-first rider app
Jobs, routes and proof of delivery work without signal and sync automatically later.
- 2
Traffic-aware routing
Routes are re-planned around Lagos traffic so riders take the fastest path.
- 3
Live dispatch and customer updates
Dispatchers see every rider on a live map, and customers get WhatsApp updates at each step.
The product in use
Measurable impact
- Faster dispatch
- 60%
- Missed deliveries
- 0
- Rider app rating
- 4.7★
Jobs are assigned in minutes instead of by phone.
No failed drops in the first six months.
Riders rate the app highly for speed and ease.
“Their rider app works on cheap phones and bad networks, which is exactly what our operation needed.”
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